Chat Support Assistant

Job Description:

We are looking for a Chat Support Assistant to join our team at Waste Management in Hamilton, Waikato, NZ. As an Entry Level role, no prior experience is required, but we are seeking candidates who are confident, resourceful, and possess strong communication and presentation skills.

Responsibilities: 1. Respond to customer inquiries and issues via chat in a timely and professional manner. 2. Provide product information and troubleshooting assistance to customers. 3. Collaborate with other departments to resolve customer complaints and escalate as needed. 4. Maintain accurate and up-to-date records of customer interactions. 5. Identify trends in customer inquiries to help improve overall customer experience. 6. Assist with other administrative tasks as needed.

Requirements: 1. High school diploma or equivalent. 2. Strong communication and presentation skills. 3. Ability to work independently and as part of a team. 4. Comfortable using chat platforms and other customer service software. 5. Ability to multi-task and prioritize tasks effectively. 6. Knowledge of waste management practices is a plus but not required.

Benefits: 1. Travel and spending expenses covered. 2. Relocation allowance for candidates moving to Hamilton, Waikato, NZ. 3. Parental leave for eligible employees.

Working Environment: At Waste Management, we value data-driven decision-making and strategic initiatives. As a Chat Support Assistant, you will have the opportunity to leverage data to inform your decisions and drive improvements in customer service.

Equal Opportunity Statement: Waste Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.