Chat Support Assistant

Job Description:

First American Financial is seeking a talented individual to join our team as a Chat Support Assistant in our Dunedin, Otago office. This entry-level position is ideal for someone with at least 1 year of experience and who possesses a strong work ethic, excellent communication skills, and a passion for customer service.

Responsibilities: - Respond to customer inquiries via chat in a timely and professional manner - Provide technical support and assistance to customers navigating our online platform - Troubleshoot and resolve any issues customers may encounter - Collaborate with other team members to ensure exceptional customer service - Keep accurate records of customer interactions and transactions

Requirements: - Energetic and independent personality traits - Strong critical thinking skills - Excellent communication skills - 1 year of experience in a customer service or support role - Ability to work full-time in Dunedin, Otago, NZ - Proficiency in MS Office and customer service software

Benefits: - Disability insurance - Medical coverage - Training & professional development opportunities - Employee well-being initiatives prioritized in the working environment

As an equal opportunity employer, First American Financial is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

Deadline to apply: June 27, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Chat Support Assistant, please submit your application today. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.