Chat Support Assistant - Work from home

Job Description:

We are looking for a Chat Support Assistant to join our team at Eli Lilly. This is a full-time, work from home position based in Nelson, Nelson, NZ. The ideal candidate will have at least 4 years of experience in a similar role and possess a passion for providing excellent customer service.

Responsibilities: - Respond to customer inquiries and provide support via chat - Troubleshoot issues and provide solutions in a timely manner - Maintain a high level of professionalism and customer service at all times - Collaborate with other team members to ensure smooth operations - Analyze customer interactions to identify trends and improve processes - Meet or exceed performance metrics and goals set by the company

Requirements: - 4 years of experience in a customer service or support role - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Strong analytical skills and attention to detail - Passion for helping others and providing exceptional customer service - Adaptability and flexibility to handle changing priorities - Proficiency in using chat support tools and software

Personality traits: - Passionate about customer service - Adaptable to changing circumstances

Soft skills: - Persuasion skills to effectively communicate with customers - Analytical skills to identify trends and make data-driven decisions

Benefits: - Company-provided equipment - Profit sharing opportunities - Gym membership reimbursement

Working environment: At Eli Lilly, we uphold the highest standards of ethical conduct and integrity. We strive to create a positive and inclusive work environment where all employees are valued and respected.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Eli Lilly is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.