Chat Support Associate

Job Description:

As a Chat Support Associate at Costco in Auckland, NZ, you will be responsible for providing exceptional customer service through online chat channels. This role requires a high level of written communication skills and the ability to multi-task efficiently.

Responsibilities: 1. Respond to customer inquiries and issues promptly and effectively through online chat. 2. Provide product information, troubleshoot problems, and assist with order processing. 3. Engage with customers in a professional and courteous manner to ensure a positive shopping experience. 4. Collaborate with other team members to resolve complex customer issues. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up to date on product knowledge and company policies.

Requirements: 1. Bachelor's degree or equivalent experience. 2. Minimum of 2 years of customer service experience, preferably in a chat support role. 3. Excellent written communication skills and attention to detail. 4. Ability to multitask and prioritize effectively in a fast-paced environment. 5. Driven and hardworking with a strong work ethic. 6. Strong time management and persuasion skills. 7. Proficiency in using chat support software and Microsoft Office applications. 8. Ability to work independently and as part of a team.

Benefits: 1. Travel opportunities to attend company events and training sessions. 2. Travel and spending expenses covered for work-related trips. 3. Joining bonus for new employees. 4. Competitive salary and benefits package.

Working Environment: At Costco, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and a strong work ethic. Our team is dedicated to providing the best possible customer service experience.

Equal Opportunity Statement: Costco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, or any other basis prohibited by applicable law. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.