Remote Chat Support Manager

Job Description:

WellCare Health Plans is seeking a talented Remote Chat Support Manager to join our team in Nelson, NZ. As a leader in the healthcare industry, we are dedicated to providing high-quality services to our customers, and we are looking for a motivated individual to manage our remote chat support team.

Responsibilities: - Manage a team of remote chat support agents, providing guidance and support to ensure high performance and quality customer service - Monitor chat interactions to identify areas for improvement and implement strategies to enhance the customer experience - Develop and implement training programs for new and existing chat support agents - Analyze chat data to identify trends and make data-driven decisions to improve efficiency and customer satisfaction - Collaborate with cross-functional teams to ensure seamless communication and consistent support for our customers - Manage scheduling and staffing to ensure adequate coverage during peak hours - Handle escalated customer inquiries and provide solutions in a timely and professional manner

Requirements: - 5 years of experience in a customer service or chat support role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication skills, both written and verbal - Proficient in data analysis and using metrics to drive performance improvements - Strong time management skills and ability to multitask in a fast-paced environment - Experience working remotely and managing remote teams is a plus - Proven track record of delivering high-quality customer service in a fast-paced environment

Personality traits: Driven, energetic Soft skills: Analysis, time management

Benefits: - Life insurance - Remote work flexibility - Vision insurance

Working environment: At WellCare Health Plans, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where everyone can thrive and grow in their careers.

Equal Opportunity Statement: WellCare Health Plans is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.