Chat Support Manager

Responsibilities: - Manage a team of chat support representatives, providing guidance, coaching, and feedback to ensure high performance and customer satisfaction - Develop and implement strategies to improve the efficiency and effectiveness of the chat support department - Monitor and analyze chat support metrics to identify trends and areas for improvement - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry best practices and implement new tools and technologies to enhance chat support operations - Handle escalated customer inquiries and complaints in a timely and professional manner - Conduct regular training sessions for chat support representatives to enhance their skills and knowledge - Foster a positive and supportive work environment that encourages collaboration and teamwork

Requirements: - Bachelor's degree in a relevant field - 6+ years of experience in customer service or chat support, with at least 2 years in a managerial role - Proven leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Strong problem-solving abilities and the ability to think critically - Energetic and confident personality with a positive attitude - Attention to detail and the ability to multitask in a fast-paced environment - Proficient in using chat support software and tools - Strong organizational skills and the ability to prioritize tasks effectively - Experience working in a remote work environment

Benefits: - Dental insurance - Company-provided equipment - Remote work flexibility

Working environment: At StretchSense, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value innovation, collaboration, and a commitment to delivering exceptional customer service. Our team is passionate about what they do and dedicated to creating a positive impact on our customers and the industry as a whole.

Equal opportunity statement: StretchSense is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.