Chat Support Manager

Job Description:

GameStop is seeking a highly skilled and experienced Chat Support Manager to join our team in Hamilton, Waikato, NZ. As a Mid-to-Senior level position, the ideal candidate should have at least 8 years of experience in customer support or related fields.

Responsibilities: - Manage and oversee the chat support team, ensuring high-quality service is provided to customers at all times. - Develop and implement strategies to improve chat support efficiency and effectiveness. - Monitor chat support metrics and KPIs, identifying areas for improvement and implementing solutions. - Train and mentor chat support team members, providing guidance and support as needed. - Handle escalated customer support issues and resolve them in a timely and professional manner. - Collaborate with other department heads to ensure seamless communication and coordination between teams. - Stay up-to-date on industry trends and best practices in chat support services.

Requirements: - 8 years of experience in customer support or related fields. - Driven and independent personality traits. - Strong presentation and creativity skills. - Excellent communication and leadership abilities. - Bachelor's degree in a related field (preferred). - Proven track record of managing successful chat support teams. - Experience with chat support software and tools. - Ability to work under pressure and meet deadlines.

Benefits: - Retirement plan - Paid Time Off (PTO) - Employee discounts

Working Environment: At GameStop, we prioritize quality in all aspects of our work, products, and services. We foster a collaborative and supportive environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: GameStop is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: 2024-06-27

Join our team at GameStop and take your career to the next level as a Chat Support Manager!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.