Chat Support Specialist

Job Description: Nationwide is seeking a passionate and motivated Chat Support Specialist to join our team in Tauranga, Bay of Plenty, NZ. As an Entry Level Chat Support Specialist, you will be responsible for providing excellent customer service through chat support channels. This role requires effective communication skills, problem-solving abilities, and a strong dedication to customer satisfaction.

Responsibilities: - Respond to customer queries and provide solutions via chat support - Handle customer complaints and resolve issues in a timely manner - Maintain a positive and professional attitude while interacting with customers - Collaborate with other team members to ensure a seamless customer experience - Meet or exceed performance metrics for response time, resolution rate, and customer satisfaction - Continuously improve product knowledge to better assist customers - Provide feedback to management on customer pain points and areas for improvement

Requirements: - 1 year of experience in a customer service or support role - Excellent communication skills, both written and verbal - Strong persuasion and cooperation skills - Ability to work effectively in a fast-paced environment - Basic computer skills and proficiency in chat support tools - Passion for helping customers and providing exceptional service - Motivated self-starter with a positive attitude

Benefits: - Parental leave - Travel and spending expenses - Company transportation

Working Environment: At Nationwide, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take ownership of their roles and contribute to our collective success. Our team-oriented environment encourages collaboration and innovation.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Nationwide is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of age, race, gender, sexual orientation, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.