Client Service Assistant

Job Description:

We are currently seeking a talented and hardworking Client Service Assistant to join our team at WEC Energy Group in Auckland, NZ. As a Client Service Assistant, you will play a crucial role in providing exceptional service to our clients, ensuring their needs are met and exceeded. This is an Associate Level position, requiring at least 3 years of experience in a similar role.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. - Assist in managing client accounts, ensuring all information is accurate and up-to-date. - Collaborate with other team members to provide a seamless experience for clients. - Conduct research and analysis to identify opportunities for improving client satisfaction. - Prepare reports and presentations for clients as needed. - Attend client meetings and conferences, representing WEC Energy Group with professionalism and expertise. - Work closely with the Client Service Manager to develop strategies for improving client satisfaction and retention.

Requirements: - Bachelor's degree in Business Administration or related field. - Strong communication skills, with the ability to build relationships with clients and colleagues. - Emotional intelligence and resilience are essential traits for this role. - At least 3 years of experience in a client service role. - Proficiency in Microsoft Office Suite and CRM software. - Ability to work in a fast-paced environment and prioritize tasks effectively. - Relevant industry knowledge and experience is a plus.

Benefits: - Relocation allowance for candidates outside of Auckland. - Medical coverage for you and your family. - Life insurance to provide financial security for your loved ones.

Working Environment: At WEC Energy Group, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and supportive workplace leads to happier employees and better results. Join our team and experience a collaborative and welcoming atmosphere where your contributions are valued.

Equal Opportunity Statement: WEC Energy Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued. All qualified applicants will receive consideration for employment without regard to any legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.