Client Service Assistant - Work from home

Job Description:

Vend is seeking a motivated and dedicated Client Service Assistant to join our team on a full-time basis. This is a work-from-home position based in Nelson, Nelson, NZ, with the opportunity to work remotely. As an Associate Level position, we require a minimum of 4 years of experience in a similar role.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and other communication channels - Assist clients with product inquiries, technical issues, and troubleshooting - Process client orders and ensure timely delivery - Maintain accurate client records and update information as needed - Collaborate with the sales team to identify opportunities for upselling and cross-selling - Coordinate with other departments to resolve client issues and provide solutions - Conduct regular follow-ups with clients to ensure satisfaction and address any concerns

Requirements: - Proven experience in a client service or customer support role - Excellent communication skills and the ability to build rapport with clients - Strong organizational skills and attention to detail - Ability to work independently and manage time effectively - Familiarity with CRM software and customer service tools - Strategic planning skills and the ability to prioritize tasks effectively - Motivated and dedicated personality traits - Proactive attitude towards problem-solving and conflict resolution

Benefits: - Company-provided equipment for remote work - Disability insurance coverage - Joining bonus for new hires

Working Environment: At Vend, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation and creativity, and strive to create an inclusive and collaborative work environment where everyone can thrive and succeed.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Vend is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.