Client Service Manager

Job Description:

Skellerup Holdings is seeking a Client Service Manager to join our team in Tauranga, Bay Of Plenty, NZ. This full-time position at the Associate Level requires a minimum of 5 years of experience in a client service role. The ideal candidate will be confident, passionate, possess excellent problem-solving skills, and have strong time management abilities.

Responsibilities: - Build and maintain strong relationships with clients - Serve as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Develop strategies to meet clients' needs and ensure customer satisfaction - Collaborate with internal teams to deliver solutions that exceed client expectations - Identify opportunities for business growth and retention of existing clients - Track key performance indicators to measure the success of client relationships - Stay updated on industry trends and best practices in client service management

Requirements: - 5+ years of experience in a client service role - Bachelor's degree in Business Administration or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities - Proven track record of meeting and exceeding client expectations - Proficiency in Microsoft Office Suite and CRM software - Ability to work under pressure and meet tight deadlines

Benefits: - Paid Time Off (PTO) - Profit sharing - Travel & spending expenses

Working Environment: At Skellerup Holdings, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, innovation, and a positive work culture.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: Skellerup Holdings is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.