Client Service Specialist - Work from home

Job Description:

We are looking for a dynamic and motivated Client Service Specialist to join our team at J.P. Morgan Chase in Hamilton, Waikato, NZ. As a Client Service Specialist, you will be working from home, providing exceptional customer service to our clients. This role is at the Associate Level and requires at least 2 years of experience in a similar position.

Responsibilities: - Handle incoming calls from clients regarding their account inquiries, transactions, and general questions - Provide personalized assistance to clients in achieving their financial goals - Maintain a high level of customer satisfaction through effective communication and problem-solving - Identify opportunities to upsell or cross-sell products and services to clients - Collaborate with other departments to resolve client issues and improve service delivery - Keep detailed records of client interactions and transactions in the CRM system - Stay up to date on industry trends and changes in regulations to better assist clients

Requirements: - Bachelor's degree in Finance, Business, or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Reliable and adaptable in a fast-paced environment - Problem-solving skills and the ability to think critically - Persuasion skills to effectively interact with clients and promote products - Equal Opportunity Employer statement: J.P. Morgan Chase is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.

Benefits: - Life insurance coverage - Remote work flexibility - Free food and snacks - Opportunities to give back to the community through corporate social responsibility initiatives

If you have a passion for customer service and a desire to help clients achieve their financial goals, we encourage you to apply for this exciting opportunity. The deadline to apply is May 31, 2024. Join our team at J.P. Morgan Chase and make a positive impact on the lives of our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.