Remote Client Support Assistant

Job Description:

We are seeking a Remote Client Support Assistant to join our team at TJX in Hamilton, Waikato, NZ. As a full-time Associate Level position, the Remote Client Support Assistant will play a crucial role in providing exceptional support to our clients remotely.

Responsibilities: 1. Act as the first point of contact for clients, providing assistance and solutions to their inquiries via phone, email, or chat. 2. Maintain a high level of customer satisfaction by addressing client concerns and resolving issues in a timely and efficient manner. 3. Collaborate with internal teams to ensure seamless communication and coordination for client support. 4. Utilize innovative strategies to improve client experience and retention. 5. Provide persuasive recommendations to clients on product offerings and services to meet their needs. 6. Document client interactions and feedback for internal review and continuous improvement. 7. Stay informed about industry trends and competitor activities to better serve clients. 8. Adhere to company policies and procedures to maintain consistency in client support services.

Requirements: 1. Minimum of 3 years of experience in client support or a related field. 2. Independent and hardworking personality traits. 3. Strong soft skills in innovation and persuasion. 4. Excellent communication and problem-solving skills. 5. Ability to multitask and prioritize tasks effectively. 6. Proficiency in using customer relationship management (CRM) software. 7. Bachelor's degree in a relevant field is preferred.

Benefits: 1. Medical coverage. 2. Dental insurance. 3. Retirement plan.

Working Environment: At TJX, we value diversity and inclusivity. Our working environment is designed to promote a culture of belonging where every team member is valued and respected. We believe in paving the way for equal opportunities and support a work-life balance for all employees.

Deadline to Apply: June 20, 2024

Equal Opportunity Statement: TJX is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.