Client Support Assistant - Work from home

Job Description:

Jade Software Corporation is seeking a passionate and hardworking Client Support Assistant to join our team on a full-time basis. This position offers the opportunity to work from home, providing support to our clients in Wellington, NZ. This is an entry-level role with no prior experience required.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a timely and professional manner. 2. Assist clients with troubleshooting technical issues and provide solutions to their problems. 3. Coordinate with internal teams to ensure timely resolution of client issues. 4. Document client interactions and maintain accurate records of all communication. 5. Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services. 6. Assist in creating training materials and conducting client training sessions. 7. Provide feedback to the product development team based on client feedback and requests. 8. Meet individual and team performance targets.

Requirements: 1. Passionate about providing exceptional customer service. 2. Ability to work independently and manage multiple tasks simultaneously. 3. Strong communication skills, both written and verbal. 4. Proficient in project management and problem-solving. 5. Creative thinking skills to develop innovative solutions for clients. 6. Proactive attitude and willingness to learn and adapt to new technologies.

Benefits: - Profit sharing opportunities - Dental insurance coverage - Employee discounts on company products and services

Working Environment: At Jade Software Corporation, we believe in aligning work with a greater purpose. As a Client Support Assistant, you will be contributing to a meaningful mission of empowering our clients and helping them achieve their goals.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Jade Software Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.