Client Support Assistant - Work from home

Job Description:

J.C. Penney is seeking a motivated and experienced Client Support Assistant to work from home in Auckland, NZ. As a Client Support Assistant, you will be responsible for providing exceptional customer service to clients via phone, email, and chat. You will support clients with any inquiries, issues, or requests they may have regarding our products or services. This role requires excellent communication skills, the ability to multitask, and a strong attention to detail.

Responsibilities: 1. Communicate with clients via phone, email, and chat to assist with any inquiries or concerns. 2. Provide accurate and timely information to clients regarding products, services, and promotions. 3. Assist clients with order processing, returns, and exchanges. 4. Address and resolve client complaints or issues in a professional and timely manner. 5. Coordinate with internal teams to ensure client needs are met and issues are resolved. 6. Maintain accurate and up-to-date client records in our CRM system. 7. Assist with other administrative tasks and projects as needed.

Requirements: 1. Minimum of 3 years of customer service experience. 2. Hardworking and adaptable personality traits. 3. Strong teamwork and emotional intelligence skills. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and meet deadlines. 6. Proficient in using CRM systems and Microsoft Office. 7. High school diploma or equivalent required.

Benefits: - Dental insurance - Visa sponsorship - Life insurance

Working Environment: At J.C. Penney, we prioritize understanding and empathy in all interactions. Our team values diversity and inclusivity, and we strive to create a positive and supportive work environment for all employees.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: J.C. Penney is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.