Client Support Associate

Job Description: TravelCenters of America is seeking a dedicated and enthusiastic Client Support Associate to join our team in Dunedin, Otago, NZ. As an Entry Level position, the Client Support Associate will be responsible for providing exceptional customer service and support to our clients. This role requires someone who is resilient, passionate, and possesses strong project management and problem-solving skills.

Responsibilities: - Respond to client inquiries via phone, email, and in-person - Assist clients with account setup, troubleshooting, and general support - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to address client issues and improve overall customer experience - Provide product and service information to clients - Assist in resolving client complaints and escalating issues when necessary - Stay up-to-date on company products, services, and industry trends - Contribute to team meetings and training sessions as needed

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Strong customer service orientation - Ability to work well in a fast-paced environment - Proficient in Microsoft Office suite - Ability to multitask and prioritize tasks effectively - A positive attitude and willingness to learn - Ability to work independently and as part of a team

Benefits: - Paid Time Off (PTO) - Profit sharing - Gym membership

Working Environment: At TravelCenters of America, we pride ourselves on providing a flexible environment that adapts to change with speed and efficiency. Our team is dedicated to fostering a positive and inclusive workplace where every team member can thrive.

Equal Opportunity Statement: TravelCenters of America is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-08

We look forward to welcoming a dynamic Client Support Associate to our team at TravelCenters of America in Dunedin, Otago, NZ. Apply now to join a company that values your skills and strives to provide exceptional customer service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.