Client Support Manager

Job Description:

AK Steel Holding is seeking a dynamic and experienced Client Support Manager to join our team in Wellington, NZ. As a Client Support Manager, you will be responsible for managing and leading a team of client support specialists to ensure exceptional customer service and support.

Responsibilities: - Develop and implement strategies to improve client satisfaction and retention rates - Supervise and train a team of client support specialists - Handle escalated client issues and provide resolutions in a timely manner - Collaborate with sales and marketing teams to develop strategies for client engagement and growth - Analyze customer data and feedback to identify areas for improvement - Monitor team performance and provide regular feedback and coaching - Develop and maintain relationships with key clients - Ensure compliance with company policies and procedures - Stay up to date on industry trends and best practices in client support

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in client support or customer service - Strong leadership and people management skills - Excellent communication and interpersonal skills - Energetic and confident personality - Ability to multitask and prioritize tasks effectively - Experience with CRM software and customer support tools - Proven track record of meeting and exceeding client satisfaction goals

Benefits: - Paid overtime - Company transportation - Joining bonus

Working Environment: At AK Steel Holding, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for our employees to enhance their skills and advance their careers within the organization.

Deadline to apply: 2024-07-01

Equal Opportunity Statement: AK Steel Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.