Client Support Representative

Job Description:

As a Client Support Representative at Bank of America Corp. in Dunedin, Otago, NZ, you will play a crucial role in providing exceptional customer service to our clients. This full-time position at the Associate Level requires a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Communicate with clients via phone, email, and chat to address inquiries, resolve issues, and provide assistance in a timely and professional manner. 2. Identify and escalate priority issues to the appropriate department or team for resolution. 3. Maintain accurate records of client interactions and transactions in our CRM system. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Research and stay up-to-date on the latest products, services, and industry trends to better assist clients. 6. Continuously strive to exceed customer expectations and deliver delight in every interaction. 7. Contribute to team goals and initiatives to improve overall customer satisfaction.

Requirements: 1. Resilient and passionate personality traits to handle challenging situations with empathy and professionalism. 2. Strong cooperation skills to work effectively with team members and other departments. 3. Ability to conduct research and gather information to provide accurate and relevant solutions to clients. 4. Excellent communication skills, both written and verbal. 5. Proven customer service experience and a strong customer-centric mindset. 6. Proficiency in using CRM systems and other relevant software applications. 7. Flexibility to work remotely and adapt to a fast-paced work environment. 8. Equal enthusiasm for continuous training and professional development opportunities.

Benefits: - Training & professional development programs to enhance your skills and advance your career. - Remote work flexibility to support a healthy work-life balance. - Enjoy free food and refreshments at our office locations.

Working Environment: At Bank of America Corp., we focus on exceeding customer expectations and delivering delight in every interaction. Our team is committed to providing top-notch customer service and creating a positive experience for our clients.

Deadline to apply: June 11, 2024

Equal Opportunity Statement: Bank of America Corp. is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.