Remote Contact Center Officer

Job Description:

Spalk is seeking a Remote Contact Center Officer to join our team in Dunedin, Otago, NZ. As an Associate Level Contact Center Officer, you will be responsible for managing customer inquiries and providing excellent customer service through various communication channels. This is a full-time position with the opportunity for remote work flexibility.

Responsibilities: 1. Handle inbound and outbound customer calls, emails, and live chats in a professional and timely manner. 2. Provide accurate information to customers regarding products, services, and policies. 3. Resolve customer complaints and issues effectively, escalating to appropriate team members when necessary. 4. Maintain detailed records of customer interactions and transactions. 5. Collaborate with other departments to address customer concerns and improve overall customer satisfaction. 6. Conduct research to identify trends and improve contact center processes. 7. Adhere to contact center policies and procedures to ensure compliance. 8. Document and update customer information in the database.

Requirements: 1. Minimum of 4 years of experience in a contact center or customer service role. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Resourceful and confident in handling challenging situations. 5. Proficient in project management and research. 6. Ability to work independently and as part of a team. 7. Experience with CRM software and contact center technologies is preferred. 8. Flexibility to work shifts and weekends as needed.

Benefits: 1. Remote work flexibility. 2. Travel opportunities for training and team meetings. 3. Joining bonus for successful candidates.

Working Environment: At Spalk, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing high-quality customer service and creating a positive experience for our customers.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Spalk is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.