Remote Contact Center Specialist

Job Description:

Anixter International is seeking a Remote Contact Center Specialist to join our team in Hamilton, Waikato, NZ. This full-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner 2. Provide accurate information about products, services, and order status 3. Troubleshoot and resolve customer issues and complaints 4. Process orders and returns efficiently and accurately 5. Collaborate with internal teams to ensure customer satisfaction and resolution 6. Maintain detailed records of customer interactions and transactions

Requirements: 1. Reliable and resourceful individual who can work independently in a remote setting 2. Strong problem-solving skills and the ability to think critically under pressure 3. Excellent communication skills, both written and verbal 4. Proficiency in using customer service software and Microsoft Office applications 5. Ability to multitask and prioritize tasks effectively 6. Experience in a contact center or customer service role is preferred

Benefits: 1. Company-provided equipment for remote work 2. Profit-sharing opportunities 3. Retirement plan options

Working Environment: At Anixter International, we strive to spark creativity and motivation in an environment that inspires greatness. Our team values collaboration, innovation, and a commitment to excellence. Join us in shaping the future of customer service.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Anixter International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.