Remote Customer Care Assistant

Job Description:

We are looking for a Remote Customer Care Assistant to join our team at Dana Holding in Christchurch, Canterbury, NZ. As a full-time Associate level role, you will be responsible for providing exceptional customer service and support to our clients in a remote setting.

Responsibilities: - Respond to customer inquiries and provide information on products and services - Assist customers with product orders, returns, and exchanges - Resolve customer complaints and issues in a timely and professional manner - Coordinate with other departments to ensure customer needs are met - Conduct research and analysis to identify trends and improve customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - Minimum of 3 years of experience in customer service or a related field - Strong communication skills and a passion for helping others - Ability to work independently and as part of a team in a remote setting - Proficiency in computer systems and software applications - Driven and dedicated to providing excellent customer care - Analytical mindset with a knack for research

Benefits: - Relocation allowance for those outside of Christchurch - Visa sponsorship for international candidates - Company-provided equipment for remote work - Opportunities for growth and development within the company

Working Environment: At Dana Holding, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing the best customer care experience possible and we are looking for individuals who share our passion for excellence.

Equal Opportunity Statement: Dana Holding is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, age, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.