Customer Care Associate

Job Description:

Deere, a leading company in Dunedin, Otago, NZ, is seeking a Customer Care Associate to join our team. This is a full-time entry-level position with no prior experience required. We are looking for a confident and motivated individual with a passion for innovation and strategic planning.

Responsibilities: - Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner - Provide exceptional customer service by actively listening to customer needs and finding solutions to their problems - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to resolve customer issues and improve overall customer satisfaction - Identify opportunities for upselling and cross-selling products and services to customers - Stay up-to-date on product knowledge and company policies to better assist customers - Contribute to a positive and collaborative working environment by building strong relationships with colleagues, clients, and partners

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize tasks effectively - Proficiency in using customer service software and Microsoft Office applications - Ability to work independently and as part of a team

Benefits: - Paid sick leave - Disability insurance - Life insurance

Working environment: At Deere, we value teamwork and collaboration. As a Customer Care Associate, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We foster a positive and inclusive working environment where everyone's contributions are valued.

Deadline to apply: 2024-06-11

Equal Opportunity Statement: Deere is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.