Customer Care Specialist

Job Description:

Old Republic International is seeking a Customer Care Specialist to join our team in Hamilton, Waikato, NZ. As a full-time Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field. We are looking for a reliable and driven individual with strong emotional intelligence and people management skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about products and services, resolve customer complaints, and escalate issues as needed - Maintain customer records and update information in the company database - Collaborate with other team members to ensure a positive customer experience - Develop and maintain relationships with customers to promote loyalty and retention - Assist in training new customer care team members as needed

Requirements: - At least 3 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and customer service software - A positive attitude and a willingness to learn and grow within the company

Benefits: - Employee discounts on company products and services - Travel and spending expenses for work-related activities - Profit sharing opportunities based on company performance

Working Environment: At Old Republic International, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is committed to providing exceptional customer care while fostering a collaborative and supportive work environment.

Equal Opportunity Statement: Old Republic International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-27

Join our team and become a part of a dynamic and innovative company that is dedicated to providing top-notch customer care to our clients. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.