Customer Relationship Manager

• Auckland CBD location, close to local shops and eateries and public transport and car parks
• Hybrid WFH flexibility for work-life balance
• No collections experience required! Supportive training and career progression

Collection House (CLH) is one of New Zealand’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focused solutions in collections, credit management and customer care. We have redefined our organisational purpose to “Reimagine how debt is done. Better.” to challenge ourselves to have a greater positive impact for our clients and customers.

About your new role
As a Customer Relationship Manager, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts on behalf of our clients. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances. Our bonus scheme rewards near target achievement and our supportive team and training programs will allow you to develop and advance your skills for a successful career in Financial Services.

What your new job involves

• Manage outstanding accounts with clients from New Zealand’s largest institutions
• Making and receiving high volume outbound/inbound calls
• Investigations to locate and establish contact with our customers
• Build and establish relationships with customers with rapport and trust
• Creating positive outcomes by negotiating repayment solutions
• Problem solving and objection handling

What we can offer you!

• Competitive salary as entry level + monthly incentives
• Flexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)
• Fully paid training with continued support and coaching leading to growth towards promotion opportunities and learning and development programs
• Perks and discounts through our employee benefits platform
• Free membership and competitive rates with our Car Share partner and Novated Leasing options
• Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, plus breakfast and fresh fruit in the office
• Paid volunteer days
• Purchase additional annual leave
• Regular team engagement events
• ‘Dress For Your Day’ from smart casual to business attire

Who you are
Want to start or grow your career in Financial Services with a leading provider? Looking for a career change or seeking more security and opportunity? Collections experience isn’t required as we provide training with continued support and coaching. The majority of our leaders once began in this same role!

• Experience in a call centre, hospitality, tourism, retail, sales or similar industries
• Excellent communication skills (both written and verbal)
• Persistence and resilience to have challenging conversations
• Ability to negotiate will be highly desirable
• Share a passion for results and a target driven environment
• A natural problem solver and solution provider
• Basic computer literacy skills
• A desire to learn and take on feedback

Essential Criteria

• Our Contact Centre operating hours are Monday to Friday 7:30am – 7:30pm with rosters between these times
• Must be available to work permanent full-time (40 hours)
• Must have work from home capability

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.