Remote Customer Service Assistant

Job Description: CMS Energy is seeking a Remote Customer Service Assistant to join our team in Napier, Hawke's Bay, NZ. This is a full-time, entry-level position ideal for individuals with at least 1 year of experience in customer service. As a Remote Customer Service Assistant, you will be responsible for providing exceptional service to our customers, helping to resolve any issues they may have in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat - Providing information about products and services - Resolving customer complaints and issues - Processing orders and returns - Maintaining customer records and databases - Collaborating with other departments to ensure customer satisfaction - Meeting or exceeding customer service metrics and goals - Continuously seeking ways to improve the customer experience

Requirements: - Motivated and energetic personality traits - Excellent communication and problem-solving skills - Ability to negotiate and de-escalate difficult situations - Strong attention to detail and multitasking abilities - Proficiency with computer systems and customer service software - Willingness to work flexible hours, including evenings and weekends - High school diploma or equivalent

Benefits: - Paid overtime for hours worked beyond standard schedule - Free food provided during work hours - Free accommodation for remote employees, if required - Opportunities for career growth and advancement within the company

Working Environment: At CMS Energy, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the best possible service and support to our customers, and we value employees who share this commitment to excellence.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.