Customer Service Assistant

Job Description:

Hess, a leading company in Wellington, NZ, is seeking a skilled Customer Service Assistant to join our team on a full-time basis. As an Associate Level position, we are looking for individuals with at least 4 years of experience in customer service roles.

Responsibilities: 1. Respond promptly to customer inquiries via phone, email, and in-person. 2. Handle and resolve customer complaints in a professional and efficient manner. 3. Process orders, returns, and exchanges accurately and in a timely manner. 4. Provide product information and pricing to customers. 5. Assist customers with any product or service-related questions. 6. Maintain a high level of product knowledge to effectively assist customers. 7. Collaborate with other departments to ensure customer satisfaction. 8. Keep accurate records of customer interactions and transactions. 9. Continuously seek opportunities to improve customer service processes.

Requirements: 1. Strong communication skills and a friendly demeanor. 2. Ability to work independently and as part of a team. 3. Energetic and positive attitude towards customer interactions. 4. Proven negotiation skills and ability to lead customer interactions. 5. Exceptional organizational skills and attention to detail. 6. Proficiency in Microsoft Office and CRM software. 7. Ability to multitask and prioritize tasks effectively. 8. Experience in a fast-paced customer service environment. 9. High school diploma or equivalent.

Benefits: - Life insurance - Free food - Dental insurance

Working Environment: At Hess, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional customer service and ensuring a positive experience for every customer interaction.

Equal Opportunity Statement: Hess is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.