Customer Service Assistant

Job Description:

Sempra Energy is seeking a Customer Service Assistant to join our team in Dunedin, Otago, NZ. The ideal candidate will have at least 2 years of experience in a customer service role, be independent, and driven. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our clients, handling inquiries and resolving complaints in a timely and professional manner.

Responsibilities: - Answering customer inquiries via phone, email, and in person - Handling customer complaints and providing appropriate solutions - Processing orders and managing customer accounts - Assisting with billing and invoicing - Maintaining a high level of product knowledge to answer customer questions effectively - Building and maintaining strong relationships with customers - Working closely with other departments to ensure customer satisfaction - Providing feedback to management on customer trends and issues - Participating in training and development programs to improve customer service skills

Requirements: - 2 years of experience in a customer service role - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong presentation and persuasion skills - Knowledge of CRM systems is a plus - High school diploma or equivalent - Strong organizational skills and attention to detail - Ability to prioritize and manage multiple tasks effectively

Benefits: - Disability insurance - Travel opportunities - Free food

Working Environment: At Sempra Energy, we uphold the highest standards of ethical conduct and integrity. We are dedicated to creating a positive and inclusive work environment where all employees are respected and valued.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Sempra Energy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.