Remote Customer Service Associate

Job Description:

Voya Financial is seeking a motivated and independent Remote Customer Service Associate to join our team in Hamilton, Waikato, NZ. As a full-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients remotely.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with account inquiries, transactions, and problem resolution - Educate customers on our products and services - Maintain accurate and detailed customer records - Collaborate with other team members to ensure a seamless customer experience - Uphold the highest standards of ethical conduct and integrity

Requirements: - Bachelor's degree in Business, Finance, or related field preferred - Minimum of 3 years of experience in customer service - Excellent communication and cooperation skills - Ability to work independently and in a team environment - Motivated and proactive attitude - Experience working remotely is a plus

Benefits: - Paid sick leave - Free accommodation - Travel & spending expenses

Working Environment: At Voya Financial, we prioritize upholding the highest standards of ethical conduct and integrity. We value diversity and inclusivity in our workplace and strive to create a positive and supportive environment for all employees.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Voya Financial is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, ethnicity, gender, age, religion, disability, sexual orientation, or any other protected status. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.