Remote Customer Service Manager

Job Description:

We are looking for a Remote Customer Service Manager to join our team at Dawn Aerospace, a cutting-edge aerospace company based in Napier, Hawke's Bay, NZ. As a mid-to-senior level professional with at least 8 years of experience in customer service management, you will be responsible for overseeing a team of remote customer service representatives and ensuring exceptional customer service experiences for our clients.

Responsibilities: - Manage and lead a team of remote customer service representatives, providing guidance, support, and training as needed - Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery - Monitor customer service interactions to identify areas for improvement and provide coaching to team members - Handle escalated customer inquiries and complaints, resolving issues in a timely and efficient manner - Analyze customer feedback and data to identify trends and make data-driven decisions to improve customer satisfaction - Collaborate with other departments to address customer needs and ensure a seamless customer experience - Regularly report on key performance indicators and provide insights to senior management - Stay up to date on industry trends and best practices in customer service management

Requirements: - 8+ years of experience in customer service management, preferably in a remote work environment - Proven track record of successfully leading and developing high-performing customer service teams - Strong communication skills and the ability to effectively interact with customers and team members - Reliable and passionate about delivering exceptional customer service - Excellent problem-solving and critical thinking skills - Ability to work independently and collaboratively in a fast-paced environment - Bachelor’s degree in Business Administration or a related field

Benefits: - Visa sponsorship for eligible candidates - Travel opportunities to other company locations and events - Vision insurance coverage - Competitive salary and benefits package

Working environment: At Dawn Aerospace, we prioritize understanding and empathy in all interactions. Our team values diversity and inclusion, and we strive to create a supportive and inclusive work environment for all employees.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Dawn Aerospace is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.