Customer Service Manager

Job Description:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Kathmandu Holdings in Christchurch, Canterbury, NZ. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer service management.

Responsibilities: - Overseeing and managing the customer service team to ensure exceptional customer experiences - Developing and implementing strategies to improve customer satisfaction and retention - Handling escalated customer inquiries and complaints in a professional and timely manner - Conducting regular training sessions for customer service staff to enhance their skills and knowledge - Analyzing customer feedback and data to identify trends and make recommendations for improvement - Collaborating with other departments to ensure a seamless customer experience across all touchpoints - Developing and implementing KPIs to measure the effectiveness of the customer service team - Representing the company at industry events and conferences to promote our customer service initiatives

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of success in a customer service management role - Strong leadership and communication skills - Resilient and motivated personality traits - Strategic planning and research soft skills - Excellent problem-solving abilities - Ability to work well under pressure and meet deadlines

Benefits: - Gym membership - Travel and spending expenses - Parental leave

Working Environment: You will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. At Kathmandu Holdings, we value diversity and inclusivity, and we are committed to providing equal opportunities for all employees.

Deadline to apply: June 22, 2024

Equal Opportunity Statement: Kathmandu Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.