Remote Customer Service Manager

Job Description:

Deere is seeking a Remote Customer Service Manager to join our team in Wellington, NZ. As a mid-to-senior level professional with at least 6 years of experience, the ideal candidate will be responsible for managing a team of remote customer service representatives to ensure high levels of customer satisfaction and operational efficiency.

Responsibilities: - Lead, coach, and mentor a team of remote customer service representatives to achieve key performance indicators and individual goals - Develop and implement strategies to improve overall customer service experience and operational efficiency - Analyze customer feedback and data to identify trends and areas for improvement - Implement training programs to enhance the skills and knowledge of customer service representatives - Monitor and evaluate the performance of team members and provide regular feedback and performance reviews - Collaborate with cross-functional teams to align customer service strategies with overall business objectives - Stay up-to-date with industry trends and best practices to continuously improve the customer service experience - Handle escalated customer inquiries and complaints in a professional and timely manner

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer service management role, preferably in a remote setting - Excellent communication, leadership, and problem-solving skills - Resourceful and adaptable with the ability to thrive in a fast-paced environment - Strong persuasion skills and emotional intelligence to effectively manage a remote team - Proficient in data analysis and reporting tools - Ability to multitask and prioritize tasks effectively - Experience with CRM systems and customer service software - Knowledge of best practices in customer service and continuous improvement methodologies

Benefits: - Dental insurance - Vision insurance - Paid sick leave

Working Environment: At Deere, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Remote Customer Service Manager, you will have the opportunity to collaborate with a dynamic team of professionals and contribute to the success of our organization.

Equal Opportunity Statement: Deere is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.