Customer Service Officer

Job Description: American Financial Group is seeking a Customer Service Officer to join our team in Tauranga, Bay of Plenty, NZ. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer service. The ideal candidate will be resourceful, adaptable, and possess strong emotional intelligence and research skills.

Responsibilities: 1. Respond to customer inquiries via phone, email, and in-person 2. Provide information about products and services 3. Handle and resolve customer complaints in a professional manner 4. Process customer orders and returns accurately and efficiently 5. Maintain customer records and update information as needed 6. Collaborate with other departments to ensure customer satisfaction 7. Stay informed about company policies, products, and services 8. Assist with special projects and tasks as assigned

Requirements: - Excellent communication skills - Strong interpersonal skills - Ability to work in a fast-paced environment - Proficiency in Microsoft Office applications - High school diploma or equivalent - Ability to work independently and as part of a team

Benefits: - Dental insurance - Paid sick leave - Life insurance

Working Environment: At American Financial Group, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is supportive, collaborative, and dedicated to providing exceptional customer service. Join us and be a part of a dynamic and innovative work environment.

Equal Opportunity Statement: American Financial Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.