Customer Service Specialist

Job Description:

We are seeking a Customer Service Specialist to join our team at Parker-Hannifin in Dunedin, Otago, NZ. As a Customer Service Specialist, you will be responsible for providing excellent customer service to our clients, addressing inquiries and resolving issues in a timely and professional manner.

Responsibilities: - Answering incoming calls and emails from customers, providing assistance and information as needed - Processing orders, tracking shipments, and handling returns or exchanges - Resolving customer complaints and escalating issues to the appropriate departments when necessary - Building and maintaining strong relationships with customers to ensure repeat business - Communicating and coordinating with other departments to ensure a seamless customer experience - Providing feedback to management on ways to improve customer satisfaction and retention - Staying up-to-date on product knowledge and company policies to better assist customers

Requirements: - 1 year of experience in customer service or a related field - Confident and independent personality traits - Adaptability and strong planning skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and other customer service software - High school diploma or equivalent

Benefits: - Employee discounts on company products - Vision insurance - Company-provided equipment for work

Working Environment: At Parker-Hannifin, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, creativity, and collaboration in a dynamic and supportive work environment.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Parker-Hannifin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.