Remote Customer Service Specialist

Job Description:

We are looking for a Remote Customer Service Specialist to join our team at Broadcom in Nelson, NZ. As a full-time Associate Level position, you will be responsible for providing exceptional customer service to our clients remotely.

Responsibilities: 1. Communicate with customers via phone, email, and chat to address their inquiries and concerns. 2. Process orders, returns, and exchanges accurately and in a timely manner. 3. Provide technical support and troubleshoot issues for customers using our products. 4. Maintain a high level of customer satisfaction by ensuring all interactions are handled professionally and efficiently. 5. Collaborate with cross-functional teams to resolve complex customer issues. 6. Keep accurate records of customer interactions and transactions. 7. Identify trends in customer feedback and suggest improvements to the overall customer experience.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Proven ability to work independently and handle challenging situations with resilience. 3. Strong analytical skills to assess customer needs and provide appropriate solutions. 4. Excellent people management skills to build rapport with customers and colleagues. 5. Proficiency in Microsoft Office and CRM software. 6. Effective communication skills, both written and verbal. 7. Ability to adapt to a fast-paced and dynamic work environment.

Benefits: 1. Vision insurance to help you maintain your eye health. 2. Retirement plan options to secure your financial future. 3. Relocation allowance for eligible candidates.

Working Environment: At Broadcom, we empower our employees to take ownership of their roles and make impactful decisions. You will have the opportunity to grow professionally and contribute to the success of our team.

Equal Opportunity Statement: Broadcom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, sexual orientation, or disability. We encourage all qualified individuals to apply for this position.

Deadline to Apply: June 22, 2024

Join our team at Broadcom and help us deliver outstanding customer service from the comfort of your own home. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.