Customer Service Specialist - Work from home

Job Description: We are looking for a dedicated Customer Service Specialist to join our team at J.M. Smucker as a remote worker based in Wellington, Wellington, NZ. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and issues are resolved in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer complaints and issues in accordance with company policies and procedures - Provide product information and recommendations to customers - Process orders, returns, and exchanges accurately - Maintain customer records and update account information as needed - Collaborate with team members and other departments to ensure customer satisfaction - Continuously seek opportunities to improve customer service processes and procedures

Requirements: - Minimum of 3 years of experience in a customer service role - Energetic and hardworking personality traits - Strong communication and interpersonal skills - Ability to think critically and problem-solve effectively - Proven track record of meeting and exceeding customer service goals - Innovative and negotiation soft skills - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required

Benefits: - Company transportation provided - Free food during working hours - Joining bonus for successful candidates

Working Environment: At J.M. Smucker, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in providing a supportive and collaborative work environment where every team member is valued and has the opportunity to grow and succeed.

Equal Opportunity Statement: J.M. Smucker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-08

If you meet the qualifications and are passionate about delivering outstanding customer service, we encourage you to apply for the Customer Service Specialist position at J.M. Smucker. Join us in our mission to delight our customers and make a positive impact in their lives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.