Remote Customer Success Assistant

Job Description:

Owens & Minor is seeking a motivated and dynamic Remote Customer Success Assistant to join our team in Tauranga, Bay Of Plenty, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field. We are looking for a confident and energetic individual with strong emotional intelligence and problem-solving skills.

Responsibilities: - Build and maintain strong relationships with customers through proactive communication and support - Serve as the main point of contact for customer inquiries, issues, and escalations - Collaborate with cross-functional teams to ensure customer needs are met and exceeded - Identify opportunities for process improvement and efficiency in customer success operations - Provide training and support to customers on our products and services - Assist in the development of customer success strategies and initiatives

Requirements: - Bachelor's degree or equivalent work experience - Previous experience in customer service, sales, or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - Remote work experience is a plus

Benefits: - Training & professional development opportunities - Medical coverage for employees - Company-provided equipment for remote work

Working Environment: Our team at Owens & Minor thrives in a high-energy workplace dedicated to achieving impactful results. As a Remote Customer Success Assistant, you will have the opportunity to work in a collaborative and supportive environment that values innovation and excellence.

Equal Opportunity Statement: Owens & Minor is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to Apply: June 20, 2024

If you are a driven and customer-focused individual looking to excel in a remote customer success role, we want to hear from you. Apply now to join our team at Owens & Minor in Tauranga, Bay Of Plenty, NZ.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.