Customer Success Manager

We are seeking a motivated and driven Customer Success Manager to join our team at TJX in Napier, Hawke's Bay, NZ. As an Associate Level position, we are looking for someone with at least 5 years of experience in customer success or a related field.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their success and satisfaction - Act as a strategic partner to customers, providing guidance and support to help them achieve their business goals - Collaborate with internal teams to address customer needs and escalations in a timely manner - Analyze customer data and feedback to identify trends and opportunities for improvement - Develop and implement customer success strategies to drive retention and growth - Lead a team of customer success representatives, providing coaching and mentorship to ensure their success

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Proven experience in customer success or a similar role - Strong strategic planning and people management skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and manage multiple priorities - Experience with CRM software and customer success platforms

Personality traits: motivated, driven

Soft skills: strategic planning, people management

Benefits: - Free food - Company equipment - Medical coverage

Working environment: At TJX, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with colleagues from around the world and make a meaningful impact on our customers' success.

Deadline to apply: 2024-06-22

Equal opportunity statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.