Customer Success Manager - Work from home

Job Description:

Harley-Davidson, a leading motorcycle manufacturer, is seeking a dynamic and experienced Customer Success Manager to join our team. This is a full-time work-from-home position based in Auckland, New Zealand, suitable for a candidate with 6 years of relevant experience at a mid-to-senior level.

Responsibilities: - Develop and maintain strong relationships with key customers to ensure their success and satisfaction with Harley-Davidson products and services. - Serve as the primary point of contact for customer inquiries, issues, and escalations. - Collaborate with internal teams to address customer needs and drive resolution of customer concerns. - Analyze customer data and feedback to identify trends, opportunities, and areas for improvement. - Lead customer success initiatives, such as onboarding new customers, providing training and support, and conducting regular check-ins. - Develop and implement customer success strategies to increase retention and loyalty. - Monitor customer health indicators and proactively intervene to prevent churn. - Collaborate with sales and marketing teams to drive upsell and cross-sell opportunities.

Requirements: - Bachelor's degree in Business Administration or a related field. - 6 years of experience in customer success, account management, or a related role. - Proven track record of successfully managing customer relationships and driving customer success. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-focused mindset. - Confidence and reliability in managing customer relationships. - Proficiency in people management and negotiation. - Ability to work independently and remotely.

Benefits: - Profit sharing opportunities. - Dental insurance coverage. - Company-provided transportation for work-related travel. Working Environment: At Harley-Davidson, we encourage calculated risk-taking to drive innovation and progress. We value a collaborative and supportive work environment where all team members have the opportunity to contribute to the company's success.

Equal Opportunity Statement: Harley-Davidson is an equal opportunity employer and is committed to building a diverse workforce. We welcome and encourage applications from candidates of all backgrounds, including those with disabilities and from underrepresented groups.

If you have the required experience and skills to excel in this role, please apply by the deadline of May 6, 2024. We look forward to welcoming a talented individual to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.