Customer Success Officer

Job Description:

We are seeking a highly motivated and energetic Customer Success Officer to join our team at Owens & Minor in Dunedin, Otago, NZ. As an Entry Level position, no prior experience is required, making this the perfect opportunity for someone looking to kickstart their career in customer success.

Responsibilities: - Communicate with customers to ensure satisfaction with products and services - Collaborate with internal teams to address customer needs and solve any issues that may arise - Proactively reach out to customers to gather feedback and build relationships - Provide training and support to customers on how to effectively use our products - Develop and implement strategies to increase customer retention and satisfaction - Monitor customer usage and engagement to identify opportunities for upselling or cross-selling - Assist in developing customer success metrics and track progress towards goals - Act as a liaison between customers and the rest of the organization to ensure seamless communication

Requirements: - Energetic and confident personality traits - Strong communication and cooperation skills - Ability to work collaboratively in a fast-paced environment - Excellent problem-solving skills and a customer-focused mindset - Bachelor's degree in a related field preferred, but not required - Proficiency in MS Office and CRM software - Willingness to learn and adapt to new technologies and processes

Benefits: - Travel opportunities - Paid Time Off (PTO) - Dental insurance - Opportunities for growth and advancement within the company

Working Environment: As a Customer Success Officer at Owens & Minor, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We believe in fostering a positive and inclusive work environment where everyone has the opportunity to succeed and grow.

Equal Opportunity Statement: Owens & Minor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.