Customer Success Officer

Job Description:

Frontier Communications is seeking a dedicated and driven individual to join our team as a Customer Success Officer in Nelson, NZ. As an Entry Level position, the ideal candidate will have at least 1 year of experience in a customer-facing role.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their success and satisfaction with our products and services - Proactively reach out to customers to provide support, gather feedback, and address any issues or concerns - Collaborate with internal teams to relay customer feedback and drive improvements to products and services - Identify opportunities to upsell or cross-sell additional products or services to existing customers - Assist with onboarding new customers and provide training and support as needed - Monitor customer accounts and take proactive steps to prevent churn

Requirements: - Bachelor's degree in Business Administration or related field preferred - Strong people management and leadership skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Tech-savvy with the ability to quickly learn new software and systems - Prior experience in a customer success or account management role is a plus

Personality Traits: - Dedicated - Driven

Soft Skills: - People management - Leadership

Benefits: - Vision insurance - Joining Bonus - Free food

Working Environment: At Frontier Communications, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Join a dynamic team where your ideas are valued and your contributions make a real impact.

Deadline to apply: 2024-06-27

Equal Opportunity Statement: Frontier Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.