Remote Customer Success Officer

Job Description:

Sempra Energy is seeking a Remote Customer Success Officer to join our team in Dunedin, Otago, NZ. As an Associate Level position, we require a minimum of 4 years of experience in a similar role. The ideal candidate will be energetic, reliable, have excellent planning skills, and possess a high level of emotional intelligence.

Responsibilities: - Proactively engage with customers to ensure they are receiving the highest level of service and satisfaction - Serve as the primary point of contact for customer inquiries, issues, and escalations - Develop strong relationships with customers to understand their needs and preferences - Collaborate with internal teams to address customer needs and provide timely solutions - Analyze customer data and feedback to identify trends and areas for improvement - Contribute to the development of customer success strategies and initiatives - Monitor and report on key performance indicators related to customer satisfaction

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 4+ years of experience in customer success or a similar role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and collaboratively in a remote environment - Proficient in Microsoft Office and customer relationship management (CRM) software

Benefits: - Free food provided during work hours - Paid Time Off (PTO) - Gym membership reimbursement

Working Environment: At Sempra Energy, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive workplace where employees can thrive and succeed.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Sempra Energy is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.