Customer Success Representative

Job Description:

As a Customer Success Representative at L-3 Communications in Christchurch, Canterbury, NZ, you will play a crucial role in ensuring the satisfaction and success of our clients. This position is ideal for a dedicated and resilient individual with a passion for providing exceptional customer service.

Responsibilities: - Build and maintain strong relationships with clients to understand their needs and expectations - Proactively identify opportunities to improve customer experience and provide tailored solutions - Collaborate with internal teams to address customer inquiries and resolve issues in a timely manner - Conduct thorough research to understand industry trends and best practices - Assist in the onboarding process for new clients and provide ongoing support - Track and analyze customer feedback to identify areas for improvement and implement changes - Develop and deliver training materials to educate clients on product features and usage

Requirements: - Minimum of 3 years of experience in a customer-facing role - Strong interpersonal and communication skills - Ability to work well in a team and collaborate effectively with colleagues - Proficiency in conducting thorough research and analyzing data - Dedication to providing excellent customer service and exceeding client expectations - Resilience to handle challenging situations and find creative solutions

Benefits: - Training & professional development opportunities to enhance your skills and knowledge - Paid sick leave to take care of your health and well-being - Free accommodation during business trips or training sessions - Working environment that provides opportunities for unlimited personal and professional growth

Equal Opportunity Statement: L-3 Communications is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability status.

Deadline to Apply: May 17, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Customer Success Representative at L-3 Communications, we encourage you to submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.