Customer Success Representative

We are seeking a passionate and driven Customer Success Representative to join our team at Targa Resources in Nelson, NZ. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer success.

Responsibilities: 1. Serve as the main point of contact for customers, providing exceptional customer service and support. 2. Build strong relationships with customers to understand their needs and ensure their satisfaction. 3. Proactively reach out to customers to gather feedback and address any concerns or issues that may arise. 4. Collaborate with internal teams to ensure timely resolution of customer inquiries and requests. 5. Conduct research to stay up-to-date on industry trends and best practices to better assist customers. 6. Assist with onboarding new customers and provide training as needed to help them maximize the value of our products and services. 7. Track customer interactions and feedback in the CRM system to maintain accurate records and identify areas for improvement. 8. Assist with customer retention efforts, including conducting customer surveys and implementing customer success strategies.

Requirements: 1. Passion for delivering exceptional customer service and support. 2. Strong drive to exceed customer expectations and drive customer success initiatives. 3. Excellent time management skills to prioritize tasks and meet deadlines. 4. Strong research skills to stay informed on industry trends and best practices. 5. Ability to work effectively in a team environment and collaborate with cross-functional teams. 6. Effective communication skills, both verbal and written. 7. Proficiency in CRM software and Microsoft Office suite. 8. Bachelor's degree in Business Administration, Marketing, or related field preferred.

Benefits: - Gym membership - Paid sick leave - Profit sharing

Working environment: At Targa Resources, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We are committed to providing equal opportunities for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected status.

If you are passionate about customer success and ready to embark on a rewarding career journey, we encourage you to apply before the deadline on May 24, 2024. Join us at Targa Resources and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.