Customer Success Specialist

Job Description:

CH2M Hill is seeking a hardworking and energetic Customer Success Specialist to join our team in Wellington, New Zealand. As an Entry Level position, this role is perfect for individuals with at least 1 year of experience in customer service or a related field. The successful candidate will be responsible for ensuring the satisfaction and success of our customers through proactive communication and problem-solving.

Responsibilities: - Build strong relationships with customers to understand their needs and challenges - Provide ongoing support and guidance to customers to ensure they are maximizing the value of our products/services - Proactively identify and address any issues or concerns that may arise - Collaborate with internal teams to advocate for the customer and drive product improvements - Track customer interactions and feedback in our CRM system - Meet and exceed key performance indicators related to customer satisfaction and retention

Requirements: - 1+ years of experience in customer service or a related field - Strong decision-making skills and emotional intelligence - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in a relevant field preferred

Benefits: - Free food provided during work hours - Medical coverage for you and your dependents - Life insurance for peace of mind

Working Environment: At CH2M Hill, we uphold the highest standards of ethical conduct and integrity in everything we do. We are committed to providing a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: CH2M Hill is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.