Customer Support Assistant

Job Description:

We are looking for a motivated and hardworking Customer Support Assistant to join our team at PNC Financial Services Group in Wellington, NZ. As a Customer Support Assistant, you will be responsible for providing exceptional customer service and support to our clients. This is an associate level position with a requirement of at least 3 years of experience in a similar role.

Responsibilities: - Handling customer inquiries and providing appropriate solutions in a timely manner - Assisting customers with account inquiries, transactions, and issue resolution - Collaborating with internal teams to address customer concerns and improve the overall customer experience - Documenting all customer interactions and maintaining accurate records in the system - Participating in training and development programs to enhance product knowledge and customer service skills - Assisting in the development of customer support processes and procedures - Communicating with customers via phone, email, and chat channels

Requirements: - 3 years of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and in a team environment - Proficiency in Microsoft Office and customer service software - Planning and persuasion skills - Ability to multitask and prioritize tasks effectively

Benefits: - Company-provided equipment - Profit sharing opportunities - Life insurance coverage

Working environment: At PNC Financial Services Group, we value diversity and promote equality and fairness for all employees. We strive to create an inclusive and supportive work environment where everyone can thrive and reach their full potential.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: PNC Financial Services Group is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.