Customer Support Assistant

Job Description:

We are seeking a customer support assistant to join our team at CDW in Hamilton, Waikato, NZ. As a customer support assistant, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a timely and professional manner. This role is perfect for someone who is adaptable and resilient, with excellent project management skills and the ability to analyze and solve problems efficiently.

Responsibilities: - Respond to customer inquiries via phone, email, and chat - Provide technical support and troubleshooting assistance to customers - Resolve customer complaints and issues in a calm and professional manner - Collaborate with internal teams to escalate and resolve complex customer problems - Document customer interactions and update customer records in the database - Identify and implement process improvements to enhance the customer support experience - Assist with training new customer support team members

Requirements: - Minimum of 2 years of customer support experience - Excellent communication and interpersonal skills - Strong project management skills - Ability to analyze data and identify trends - Adaptability and resilience in a fast-paced environment - Bachelor's degree in a related field is a plus

Benefits: - Gym membership - Vision insurance - Free food

Working Environment: At CDW, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and inclusive work environment where employees feel valued and appreciated.

Equal Opportunity Statement: CDW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.