Customer Support Associate - Work from home

Job Description:

Hnry is looking for a highly motivated and independent Customer Support Associate to join our team in Tauranga, Bay Of Plenty, NZ. This is a full-time remote position at the Associate level, requiring at least 2 years of experience in customer support or a related field.

As a Customer Support Associate at Hnry, your responsibilities will include: - Providing exceptional customer service via phone, email, and chat channels - Resolving customer inquiries and issues in a timely and efficient manner - Escalating complex problems to the appropriate teams for resolution - Documenting customer interactions and feedback for continuous improvement - Collaborating with cross-functional teams to improve processes and workflows - Maintaining a positive and professional attitude at all times

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and manage your time effectively - Demonstrated adaptability in a fast-paced and ever-changing work environment - Previous experience in people management or team leadership is a plus - Must be motivated to continuously learn and grow in your role - Visa sponsorship available for the right candidate

Benefits: - Competitive salary and benefits package - Paid Time Off (PTO) for vacation and personal time - Gym membership reimbursement to promote a healthy work-life balance - Opportunity to work in a collaborative and innovative remote environment - Equal opportunity employer

If you are passionate about delivering exceptional customer support and are ready to take on a new challenge in a remote setting, apply now to join the Hnry team. Deadline to apply is May 6th, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.