Customer Support Manager - Work from home

Job Description:

Supervalu is seeking a dedicated and experienced Customer Support Manager to join our team in Dunedin, Otago, NZ. This is a full-time, remote position at the Associate Level, with a minimum of 5 years of experience in customer support or a related field.

Responsibilities: - Manage a team of Customer Support Representatives, overseeing their day-to-day activities and providing guidance and support as needed. - Develop and implement strategies to improve customer satisfaction and retention rates. - Monitor customer support metrics and KPIs to ensure team performance meets or exceeds company standards. - Handle escalated customer inquiries and complaints, resolving them in a timely and professional manner. - Collaborate with other departments, such as Sales and Product Development, to address customer feedback and improve the overall customer experience. - Conduct regular training sessions for the customer support team to ensure they are knowledgeable about company products and services. - Stay up-to-date on industry trends and best practices in customer support to continuously improve processes and procedures.

Requirements: - Bachelor's degree in Business Administration or related field (preferred). - Proven experience in a customer support management role, with a track record of success in improving customer satisfaction and team performance. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and the ability to think creatively to resolve customer issues. - Experience with negotiation and conflict resolution. - Ability to work independently and as part of a team in a fast-paced, remote environment. - Hardworking and resilient personality traits.

Benefits: - Remote work flexibility. - Life insurance. - Parental leave.

Working Environment: At Supervalu, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and are committed to providing equal opportunities for all employees.

Deadline to apply: May 24, 2024

Equal Opportunity Statement: Supervalu is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.