Customer Support Representative

Job description:

Deere is seeking a motivated and energetic Customer Support Representative to join our team in Hamilton, Waikato, NZ. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position at the Associate Level, requiring a minimum of 3 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a professional and timely manner - Identify and assess customer needs to achieve satisfaction - Research and resolve customer issues using problem-solving skills - Manage and update customer accounts and information in the database - Collaborate with other departments to ensure customer satisfaction - Provide product information and recommendations to customers - Upsell additional products and services as needed - Meet and exceed customer support targets and goals

Requirements: - 3 years of experience in a customer service role - Energetic and confident personality - Excellent communication and interpersonal skills - Strong research and problem-solving skills - Ability to multitask and prioritize in a fast-paced environment - Proficient in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Employee discounts on company products - Retirement plan options - Training and professional development opportunities

Working environment: At Deere, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to providing the best possible customer experience and we support each other in achieving our goals.

Deadline to apply: May 6, 2024

Equal opportunity statement: Deere is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any classification protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.