Customer Support Representative

Job Description:

Expedia is seeking a Customer Support Representative to join our team in Hamilton, Waikato, NZ. As an Entry Level position, the ideal candidate will have at least 1 year of experience in a customer-facing role. We are looking for individuals who are resilient and passionate about providing excellent customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with booking changes, cancellations, and refunds - Troubleshoot and resolve customer issues and complaints - Provide product information and recommendations to customers - Collaborate with other departments to ensure customer satisfaction - Maintain accurate customer records and documentation

Requirements: - Excellent communication skills - Strong problem-solving abilities - Ability to work in a fast-paced environment and multitask effectively - Strategic planning skills to anticipate and address customer needs - Previous experience in a customer service role is preferred

Benefits: - Medical coverage - Visa sponsorship - Paid overtime

Working Environment: Join Expedia and be part of a company that pioneers change and sets industry benchmarks. Our dynamic team culture encourages collaboration, innovation, and growth opportunities for all employees.

Deadline to apply: June 22, 2024

Equal Opportunity Statement: Expedia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.